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Our Offices

Global HQ & Asia/Pacific

  • 43 Indian Drive, Keysborough, VIC 3173, Australia
  • sales@enttec.com.au
  • +61 39763 5755
  • Operating hours: Mon-Fri, 9am-5pm

Americas

  • 600 Park Offices Drive, LL-58 Durham, NC 27709
  • sales.americas@enttec.com
  • (888) 454-5922 F: (888) 454-5922
  • Operating hours: Mon-Fri, 9am-5pm (by appointment only)

Europe

  • Floor 3, News Building, 3 London Bridge Street, London, SE1 9SG, United Kingdom.
  • sales@enttec.co.uk
  • +44 (0) 207 061 6210
  • Operating hours: Mon-Fri, 9am-5pm (Registered address. Meetings by appointment only).

Middle East

  • Warehouse 3, S03 26th Street, Al Quoz Industrial Area 4, Dubai, UAE
  • sales@enttec.ae
  • +971 (4) 337 4500
  • Operating hours: Mon-Fri, 9am-5pm
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China

  • A3 building, No.107, Bai sha shui
    road, Chang ban street, Tian he district, Guangzhou, Guangdong, China
  • sales@enttec.com.cn
  • +8613929070269
  • Operating hours: Mon-Fri, 9am-5pm

Newsletter

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“EXEMPLARY support and service provided by ENTTEC with a special mention of VJ who goes well beyond his duties to provide EXCEPTIONAL customer service! Truly a 5 STAR performer!”

Alexander de Vries

Photo by Cascun Photos

Frequently Asked Questions

ENTTEC offers support and guidance for custom projects, helping you create tailored lighting solutions to meet your specific needs. Our experienced support team is available to assist you with design and installation guidance remotely. By doing so, we ensure your project’s success. and provide the resources necessary for seamless implementation.

You can easily find guides and technical support on our website under the “Support” section. In addition, visit our Support page for comprehensive guides, legacy documentation, and engaging video tutorials designed to assist you. By exploring these resources, you can enhance your experience and find the help you need for your projects.

Yes, ENTTEC products include a manufacturer’s warranty. However, the duration and terms of this warranty differ based on the specific product. For further details, please refer to the warranty information provided with your purchase.

To stay updated on the latest news and product releases from ENTTEC, subscribe to our newsletter on our website. Additionally, follow us on our social media channels, including Facebook, Instagram, and LinkedIn, for real-time updates and announcements.

The typical lead time for orders varies based on the product and order size. Generally, we ship most standard products within one business day if the item is in stock. However, if the item is unavailable or in transit, it may take 2-4 weeks for delivery. To get the most accurate lead time for your order, please contact our sales team for assistance.

Yes, ENTTEC products are designed for compatibility with a wide range of third-party software and applications. Specifically, our devices support open-source protocols, which ensure flexibility and ease of integration into various systems. This approach allows users to customize and enhance their lighting solutions seamlessly, making it simple to incorporate our products into their existing setups.

ENTTEC is committed to delivering high-quality products. Specifically, we design and assemble our products in our own factory, while also manufacturing as many components in-house as possible. Additionally, we implement a rigorous quality assurance process, which includes extensive testing and quality control procedures conducted by our R&D team throughout manufacturing. Furthermore, each product undergoes thorough testing before we pack and ship it to customers, ensuring that we maintain our high standards of quality.

To become an authorized ENTTEC distributor, please visit the “Distributor” page on our website. Once there, fill out the application form. After you submit your application, our sales team will promptly review it and get in touch with you to discuss potential partnership opportunities. Furthermore, we encourage you to reach out with any questions you may have during the application process to ensure a smooth experience.

You can find detailed product specifications and manuals on our website. To access this information, simply navigate to the specific product page. There, you will discover downloadable documents that contain all the relevant details. Additionally, if you have further questions or need assistance, feel free to reach out to our support team for guidance.

Browse our distributors

Our authorised resellers are carefully selected to provide you with genuine ENTTEC products and exceptional service. Explore our network below and shop with confidence.

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