The typical lead time for orders varies depending on the product and order size. Most standard products ordered are typically shipped the next business day, provided the item is in stock. For the most accurate lead time, please contact our sales team at sales@enttec.com.au.

Yes, ENTTEC products are designed to be compatible with a wide range of third-party software and applications; the protocols that our devices support are open source, ensuring flexibility and ease of integration into various systems.

ENTTEC is committed to delivering high-quality products. We manufacture everything ourselves in our factory, where our products are made. We have a rigorous quality assurance process, including extensive testing and quality control procedures throughout the manufacturing process by our R&D team. Each product undergoes thorough testing before it is packed and shipped to customers.

To stay updated with the latest news and product releases from ENTTEC, you can subscribe to our newsletter on our website. Additionally, you can follow us on our social media channels, including Facebook, Instagram and LinkedIn, for real-time updates and announcements.

To become an authorized ENTTEC distributor, please visit the "Distributors" page on our website and fill out the application form. Our sales team will review your application and get in touch with you to discuss potential partnership opportunities.

You can find troubleshooting guides and technical support on our website under the "Support" section. Visit our Support page for comprehensive guides, FAQs, and video tutorials.

ENTTEC offers support and guidance for custom projects, helping you create tailored lighting solutions to meet your specific needs. Our experienced support team is available to assist you with design and installation guidance remotely, ensuring your project’s success.

Detailed product specifications and manuals can be found on our website. Simply navigate to the specific product page, and you will find downloadable documents containing all the relevant information.

Yes, ENTTEC products come with a warranty. The duration and terms of the warranty vary depending on the product.